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The NHS Command Centre

Experience the latest breakthrough in healthcare and witness the cutting-edge decision hub for the service sector, Europe’s first hospital command centre powered by artificial intelligence.

What is the Command Centre?

Command Centre is an NHS and Catalyst BI joint collaboration that has successfully reduced triage and discharge times.

It consists of 5 live-view wall-mounted touchscreens being fed with Ambulance, Emergency Department in/out, Live Bed State and Inpatient out live data streams, all interactive with drill down to patient level.

Command Centre enables rapid analysis for flow coordinators supporting and enhancing on-the-ground decision-making throughout the day.

"The Command Centre enables our team working and excellent clinical and organisational skills to achieve even better experiences and outcomes for patients by providing the information necessary to facilitate this. Key statistics, metrics and graphs shared in one environment provide an immediate common understanding of the key dynamics of the hospitals."

"As a senior clinician focused on capacity and flow on a daily basis but also in a strategic context, the command centre concept is an invaluable tool. As a senior clinician focused on capacity and flow on a daily basis but also in a strategic context, the command centre concept is an invaluable tool."

"People want to interact with it because of how it looks and functions. During the project, internal staff thought about how they were currently working, what the new tools could give them and how this would shape how they worked in future."

"The analytics are designed to be really intuitive. The clinicians have the ability within any of the analytical objects to drill down to a patient record level, which is a really important requirement."


How does the Command Centre Help?

The ability to see everything in one place; from ambulances en route to the hospital to individual patients being discharged, enabling clinicians to identify problems before they have occurred.

In addition, the predictive technology helps plan for future capacity issues before they even occur.

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Command Centre Consultancy Outcomes 
  • The percentage of patients being cared for on non-medical wards, due to capacity pressures, has been reduced from 8% to 2%
  • 95% of patients now triaged within 15 minutes of arrival at the Emergency Department (up from 67%)
  • The proportion of patients discharged by midday has grown from 16% to 19%


NHS Tayside were able to tackle COVID-19 planning head on, providing rapid analysis for flow coordinators making on-the-ground decisions and enabling them to monitor the situation and deploy staff effectively.

From Ambulance To Discharge With Command Centre Integration

The command centre data analytics tool will provide exceptional benefits to the service sector and will assist with rapid decision making when successfully integrated to organisational operations. By harnessing real-time data, the command centre will ensure patients get the best care experience and receive faster discharge times whilst simultaneously allowing staff and clinicians to spend more time delivering care instead of spending time organising it. 
  • Ambulance
  • Triage
  • Ward
  • Discharge


The command centre allows visibility of ambulance inbound performance, status and timings of hospital handover, and manages the performance of throughput over time, with dynamic predictions empowering teams to deploy staff effectively to support patient flows.





Harness the power of the command centre to plan inbound, on-site and outbound patient flow, and help support proactive behaviours to drive down wait and processing times, enhancing the patient journey, and improving monitoring and performance.




Achieve proactive bed management with the command centre, via live bed status across all wards, highlight available beds dynamically in near real-time, and visibility of occupancy, available and closed beds and stranded patients.

Bed Status



Improve your discharge performance by having immediate oversight of discharge wait time, ambulances in handover, home discharge data, transfers and wait times, empowering teams to take remedial action before issues arise.



See how you can improve your triage and discharge times with data and analytics services. Book your free demo of the NHS Command Centre at a time to suit you. 
Case Study

Implementing an analytical Command Centre at University of Morecambe Bay NHS Foundation Trust

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Without live, up-to-date information it was difficult to spot themes that were causing delays in patient discharge. Similarly, it was hard to detect surges in walk-in patients or delays with ambulances. There were also challenges around having an holistic view of the current bed state across the Trust.

With Command Centre UHMBT now holds patient flow meetings every two hours, driven by information provided by the Command Centre. With that they are able to improve patient safety, patient flow and the overall effectiveness of the service they offer to patients.

“We’ve co-designed the solution with our clinical and operational colleagues and feedback tells us we’ve got a solution that’s making a positive impact to patient care.

Across the Trust one hundred hours are saved every day. This has meant the solution paid for itself in one month. In addition, by equipping ward managers with live, accurate data, patients being cared for in non-medical wards has dropped to 2%”

Rob O'Neill | Head of Information

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The Command Centre FAQs

What is the Command Centre Data Analytics Platform and what can it do for my business?

The Command Centre Data Analytics Platform is a powerful tool that helps businesses make data-driven decisions. It provides a centralised platform for collecting, organising, and analysing data from multiple sources, such as Ambulance data, Emergency Department in/out, and live bed state. With the Command Centre, businesses can gain valuable insights into their operations and make informed decisions that can help them grow and succeed. Some of the key benefits of the Command Centre include:

  • Real-time monitoring of business performance
  • Predictive analytics and forecasting
  • Automated reporting and data visualisation
  • Streamlined collaboration and communication across teams
How does the Command Centre Data Analytics Platform differ from other data analytics tools on the market? The Command Centre Data Analytics Platform stands out from other tools on the market in several key ways. First and foremost, it is a fully integrated platform that provides end-to-end analytics capabilities, from data collection to reporting and visualisation. It also offers a user-friendly interface that is easy to navigate, even for users with limited technical expertise. In addition, the Command Centre is highly customisable, with the ability to configure dashboards and reports to meet the unique needs of each business. Finally, the Command Centre is backed by a team of experienced data analysts and support staff who are dedicated to helping businesses get the most out of the platform. Overall, the Command Centre is a powerful and comprehensive data analytics solution that can help businesses of all sizes achieve their goals.
Request a Demo

Improve Your Triage And Discharge Times With The Command Centre Data Analytics Platform

Schedule a meeting with Adam Auty, Head of Public Sector and arrange your free demo of the NHS Command Centre