The NHS Command Centre
Experience the latest breakthrough in healthcare and witness the cutting-edge decision hub for the service sector, Europe’s first hospital command centre powered by artificial intelligence.
What is the Command Centre?
Command Centre is an NHS and Catalyst BI joint collaboration that has successfully reduced triage and discharge times.
It consists of 5 live-view wall-mounted touchscreens being fed with Ambulance, Emergency Department in/out, Live Bed State and Inpatient out live data streams, all interactive with drill down to patient level.
Command Centre enables rapid analysis for flow coordinators supporting and enhancing on-the-ground decision-making throughout the day.
"As a senior clinician focused on capacity and flow on a daily basis but also in a strategic context, the command centre concept is an invaluable tool. As a senior clinician focused on capacity and flow on a daily basis but also in a strategic context, the command centre concept is an invaluable tool."
"The analytics are designed to be really intuitive. The clinicians have the ability within any of the analytical objects to drill down to a patient record level, which is a really important requirement."
How does the Command Centre Help?
The ability to see everything in one place; from ambulances en route to the hospital to individual patients being discharged, enabling clinicians to identify problems before they have occurred.
In addition, the predictive technology helps plan for future capacity issues before they even occur.
Command Centre Consultancy Outcomes
- The percentage of patients being cared for on non-medical wards, due to capacity pressures, has been reduced from 8% to 2%
- 95% of patients now triaged within 15 minutes of arrival at the Emergency Department (up from 67%)
- The proportion of patients discharged by midday has grown from 16% to 19%
From Ambulance To Discharge With Command Centre Integration
The command centre allows visibility of ambulance inbound performance, status and timings of hospital handover, and manages the performance of throughput over time, with dynamic predictions empowering teams to deploy staff effectively to support patient flows.
Harness the power of the command centre to plan inbound, on-site and outbound patient flow, and help support proactive behaviours to drive down wait and processing times, enhancing the patient journey, and improving monitoring and performance.
Achieve proactive bed management with the command centre, via live bed status across all wards, highlight available beds dynamically in near real-time, and visibility of occupancy, available and closed beds and stranded patients.
Improve your discharge performance by having immediate oversight of discharge wait time, ambulances in handover, home discharge data, transfers and wait times, empowering teams to take remedial action before issues arise.
The impact of the Command Centre
Athena Command Centre wins special recognition at DataIQ Awards 2023
NHS Tayside partners with Catalyst BI to deliver exceptional patient care through pioneering data transformation
Trust’s Award Winning Analytical Command Centre Adopted By Seven Nhs Organisations In London
Implementing an analytical Command Centre at University of Morecambe Bay NHS Foundation Trust
Without live, up-to-date information it was difficult to spot themes that were causing delays in patient discharge. Similarly, it was hard to detect surges in walk-in patients or delays with ambulances. There were also challenges around having an holistic view of the current bed state across the Trust.
With Command Centre UHMBT now holds patient flow meetings every two hours, driven by information provided by the Command Centre. With that they are able to improve patient safety, patient flow and the overall effectiveness of the service they offer to patients.
“We’ve co-designed the solution with our clinical and operational colleagues and feedback tells us we’ve got a solution that’s making a positive impact to patient care.
Across the Trust one hundred hours are saved every day. This has meant the solution paid for itself in one month. In addition, by equipping ward managers with live, accurate data, patients being cared for in non-medical wards has dropped to 2%”
Rob O'Neill | Head of Information
The Command Centre FAQs
The Command Centre Data Analytics Platform is a powerful tool that helps businesses make data-driven decisions. It provides a centralised platform for collecting, organising, and analysing data from multiple sources, such as Ambulance data, Emergency Department in/out, and live bed state. With the Command Centre, businesses can gain valuable insights into their operations and make informed decisions that can help them grow and succeed. Some of the key benefits of the Command Centre include:
- Real-time monitoring of business performance
- Predictive analytics and forecasting
- Automated reporting and data visualisation
- Streamlined collaboration and communication across teams
Improve Your Triage And Discharge Times With The Command Centre Data Analytics Platform
Schedule a meeting with Adam Auty, Head of Public Sector and arrange your free demo of the NHS Command Centre