CASE STUDY: NHS TAYSIDE
NHS Tayside and Catalyst BI have come together to deliver a pioneering integrated hub for service capacity across the Health Board, resulting in the delivery of exceptional patient care.
PROJECT INFORMATION
NHS Tayside lacked visibility of patient flow; an understanding of the demand coming in to their hospitals, and the current state of beds across hospitals. This created delays in understanding patient flow and being able to see and respond to pressures and bottlenecks in real-time. Their situation was as follows:
- Patient flow management was undertaken within ‘hospital huddles’, meeting three times daily
- Nursing staff presented information on paper on their current occupied and empty beds, and admissions for the previous day to admin staff
- Admin staff would then enter this information into a spreadsheet and circulate to the hospital huddle staff.
Before Catalyst the NHS Tayside had no:
- Visibility of real-time ambulance information
- Predicted arrivals or admissions by time slot throughout the day, beyond the total number of estimated admissions for the day
- Visibility of the hospital’s current state for staff on call who spent a considerable amount of time trying to find this out
With this in mind, the aim of this project was to create a Command Centre to support the organisation with real-time information on activity in a dynamic, usable format, to enable the clinical and operational teams to make faster and more evidence based decisions regarding care across the hospital setting.
THE RELATIONSHIP
Challenges Solved
Helps their operations become much slicker and far more dynamic
Fencing suppliers use i-supply to work out the demand at store level of their top four products. They can be discerning in where they send panels to, avoiding those who already have stock or who, historically, for whatever reason have not experienced a high level of sales.
THE IMPROVEMENTS
"This project flew, people can’t believe how quickly the project landed. This is because Catalyst are skilled at finding the best solution for their customers."
"A great example of the Catalyst way – agile enough to be able to reprioritise to ensure Wickes’ customers are happy. They help us to build BI that gives people the motivation factor"
"We’ve always been quite a heavy user of i-supply, but since the COVID-19 lockdown (and the increase of shopper demand), the daily sales analysis and split of online/c&c, and visibility of the distribution/weight of sales has become invaluable.
It has allowed us to firstly gain insight into this quite unique situation, but also to support and help our supply chain colleagues with potential forecast demand. We can see adapting shopper habits and SKU’s experiencing increased demand.
This has enabled us to support our supply chain through more accurate forecasting and by identifying a 50 SKU ‘priority list’ of products the factories could focus production on, whilst minimising lost sales."